Most frequent questions and answers
Because candy is perishable, we are not able to accept returns.
An order cannot be cancelled or changed after two hours have passed since the order was placed. In order to promptly deliver our candy as fresh as possible, the processing of an order commences almost immediately once you have submitted your order.
We’ll help you get your candy to the right place. Send us a note at hell[email protected] or call +31 6 147 153 09 with your order number.
Please contact us at [email protected] and we can add it to your order. Please note Gift Wrap and handwritten notes cost a little extra.
To redeem your promo code, please enter the code on the checkout page and click submit. Please note that promo codes cannot be combined. Only one promo code may be used at a time. For help please contact [email protected] .
No worries, we can help you with that. Please contact us at [email protected] with your order number and the promo code you intended to use. We can only add promo codes within 24 hours of when you placed your order.
To troubleshoot your promo code, we recommend checking that your subtotal meets the minimum threshold to use the code (before tax and shipping charges are added) and check the dates the code is valid. Please contact us at [email protected] if you need further assistance.